WE'RE INSTALLERS TOO
HOW CAN WE HELP?
We’re installers too — we’ll help you get cutting.
We usually reply within one business day. Please include your account email, the vehicle and kit, and a photo of the screen or error if you have one.
Common questions
What do I need to cut?
A plotter connected to a Windows computer by USB, the TintKits Helper running on that computer, and the TintKits app open in your browser (on the same computer or another device). We’ve tested on the Graphtec FC8600.
I pressed Cut and it says “Waiting for your plotter.”
- Make sure the TintKits Helper is open on the computer connected to the plotter.
- Sign in to the Helper with the same account you use in the app.
- Pick your plotter in the Helper, check the plotter is on and the film is loaded, then try again.
The cut came out in the wrong place or the wrong size.
The green Start corner on the cut board is where your plotter starts. Check your plotter’s origin setting and that nothing is set to scale. Send us a photo of the film next to the screen and we’ll sort it out.
How many cuts do I get?
Each kit includes 3 cuts. You can see how many you have left under My Kits. A cut is used when you press Cut and the job goes to your plotter.
A cut failed. Can I get it back?
If the problem was our pattern or our system, yes — email us and we’ll restore it. See the Terms of Service for details.
Can I get a refund?
Kits with no cuts used can be refunded within 14 days of purchase. Email us with your account email and the kit.
Can I add my own logo or decal?
Yes. On the cut board, press Add SVG. Text must be converted to outlines first (in Illustrator: Type → Create Outlines).
My car isn’t listed.
Email us the year, make, model and trim, and whether you need tint or PPF. Requests help us decide what to add next.
How do I delete my account?
Email us from the address on your account. See our Privacy Policy.